Looking for further reading in the six sigma segment of the TLS Continuum? The titles shown below will provide you a solid background in both the theory and the practical of the six sigma methodology.
Project Management: The managerial Process McGraw Hill 2008 (Clifford Gray)
As the market-leading textbook on the subject, Project Management: The Managerial Process, 4e is distinguished by its balanced treatment of both the technical and behavioral issues in project management as well as by its coverage of a broad range of industries to which project management principles can be applied. It focuses on how project management is integral to the organization as a whole. The 4th edition reflects the latest changes found in the practice. Other texts discuss the topics covered in this text but they do not view oversight as the project manager’s operating environment, as does Gray/Larson
Project Management Professional Study Guide McGraw Hill 2006 (Joseph Phillips)
Fully updated for the current PMI® Project Management Body of Knowledge (PMBOK®) and the latest release of the Project Management Professional exam, PMP® Project Management Professional Study Guide, Fourth Edition covers what you need to know―and shows you how to prepare―for this challenging exam.
The Heart of Change Harvard Business Press 2002 (John Kotter)
Why is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization—you need to change people’s behavior. And that is never easy. The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author and renowned leadership expert John Kotter and coauthor Dan Cohen, this focus on connecting with people’s emotions is what will spark the behavior change and actions that lead to success. Now freshly designed, The Heart of Change is the engaging and essential complement to Kotter’s worldwide bestseller Leading Change
Leading Change Harvard Business Press 2012 (John Kotter)
Millions worldwide have read and embraced John Kotter’s ideas on change management and leadership. From the ill-fated dot-com bubble to unprecedented M&A activity to scandal, greed, and ultimately, recession—we’ve learned that widespread and difficult change is no longer the exception. It’s the rule. Now with a new preface, this refreshed edition of the global bestseller Leading Change is more relevant than ever.John Kotter’s now-legendary eight-step process for managing change with positive results has become the foundation for leaders and organizations across the globe. By outlining the process every organization must go through to achieve its goals, and by identifying where and how even top performers derail during the change process, Kotter provides a practical resource for leaders and managers charged with making change initiatives work. Leading Change is widely recognized as his seminal work and is an important precursor to his newer ideas on acceleration published in Harvard Business Review.Needed more today than at any time in the past, this bestselling business book serves as both visionary guide and practical toolkit on how to approach the difficult yet crucial work of leading change in any type of organization. Reading this highly personal book is like spending a day with the world’s foremost expert on business leadership. You’re sure to walk away inspired—and armed with the tools you need to inspire others.
Our Iceberg is Melting Harvard Business Press 2005 (John Kotter)
Our Iceberg Is Melting is a simple fable about doing well in an ever-changing world. Based on the award-winning work of Harvard’s John Kotter, it is a story that has been used to help thousands of people and organizations. The fable is about a penguin colony in Antarctica. A group of beautiful emperor penguins live as they have for many years. Then one curious bird discovers a potentially devastating problem threatening their home—and pretty much no one listens to him. The characters in the story, Fred, Alice, Louis, Buddy, the Professor, and NoNo, are like people we recognize—even ourselves. Their tale is one of resistance to change and heroic action, seemingly intractable obstacles and the most clever tactics for dealing with those obstacles. It’s a story that is occurring in different forms all around us today—but the penguins handle the very real challenges a great deal better than most of us. Our Iceberg Is Melting is based on pioneering work that shows how Eight Steps produce needed change in any sort of group. It’s a story that can be enjoyed by anyone while at the same time providing invaluable guidance for a world that just keeps moving faster and faster.
That is Not How We Do It Here Penguin 2016 (John Kotter)
In their iconic bestseller Our Iceberg Is Melting, John Kotter and Holger Rathgeber used a simple fable about penguins to explain the process of leading people through major changes. Now, ten years later, they’re back with another must-read story that will help any team or organization cope with their biggest challenges and turn them into exciting opportunities.Once upon a time a clan of meerkats lived in the Kalahari, a region in southern Africa. After years of steady growth, a drought has sharply reduced the clan’s resources, and deadly vulture attacks have increased. As things keep getting worse, the harmony of the clan is shattered. The executive team quarrels about possible solutions, and suggestions from frontline workers face a soul-crushing response: “That’s not how we do it here!” So Nadia, a bright and adventurous meerkat, hits the road in search of new ideas to help her troubled clan. She discovers a much smaller group that operates very differently, with much more teamwork and agility. These meerkats have developed innovative solutions to find food and evade the vultures. But not everything in this small clan is as perfect as it seems at first. Can Nadia figure out how to combine the best of both worlds—a large, disciplined, well-managed clan and a small, informal, inspiring clan—before it’s too late? This book distills Kotter’s decades of experience and award-winning research to reveal why organizations rise and fall, and how they can rise again in the face of adversity.
We Don’t Make Widgets Governing Books 2010 (Ken Miller)
Written for middle- and senior-level managers in state, city and county government, We Don’t Make Widgets: Overcoming the Myths That Keep Government from Radically Improving explodes the myths that prevent dramatic improvement in government operations. If you’re interested in a new way of thinking about what you do, who you do it for and why you do it, this book – part of the Governing Management Series – is for you. Read it and manage with the best!
World Class Applications of Six Sigma Elsevier 2006 (Jiju Anthony)
World Class Applications shows what real organizations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organizations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.
Free, Perfect and Now Self Published 2012 (Jay Arthur)
Learn a better way to implement Lean Six Sigma that can be done in five days or less! Learn how to eliminate unnecessary delays using sticky notes, eliminate preventable defects using a few key tools, eliminate preventable deviation using a few key tools, and sustain these improvements with one indispensable tool.
The Boundaryless Organization Jossey Bass 2002 (Ron Askkenas)
In 1995 The Boundaryless Organization showed companies how to sweep away the artificial obstacles-such as hierarchy, turf, and geography-that get in the way of outstanding business performance. Now, in this completely revised edition of their groundbreaking work, management experts Ron Ashkenas, Dave Ulrich, Todd Jick, and Steve Kerr offer an up-to-date version of their comprehensive guide to help any organization go “boundaryless”-and become a company with the ability to quickly, proactively, and creatively adjust to changes in the environment. With new examples, a new commentary on the developments of the last five years, and illuminating first-hand accounts from pioneering senior executives, the authors once again show why “boundaryless” is a prerequisite for any organization trying to succeed in the economy of the twenty-first century
36-hour course: Six Sigma McGraw Hill 2006 (Greg Brue)
The McGraw-Hill 36-Hour Six Sigma Course provides you with the knowledge you need to understand, implement, and manage a Six Sigma program. This detailed yet accessible guide explores 10 essential Six Sigma tools for manufacturing along with other core components of a Six Sigma program.
Design for Six Sigma McGraw Hill 2003 (Greg Brue)
This reader-friendly, icon-rich series is must reading for all managers at every level All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little “brushing up” now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.
DESIGN FOR SIX SIGMA
Six-Sigma has revolutionized the ways in which companies meet and beat today’s stringent quality expectations. But achieving Six Sigma results first requires Six Sigma building blocks. Design for Six Sigma unveils a systematic methodology for enabling the design of products, services, and processes to meet Six Sigma quality levels.
Designed to be easily read and implemented, this concise Briefcase Book shows managers at all levels how to include Six Sigma at the earliest stages of virtually any manufacturing process. Here are DFSS’s techniques for:
- Optimizing the design process to achieve Six Sigma performance
- Integrating Six Sigma from the outset of new product development
- Self-examinations, explanatory sidebars, and chapter-ending checklists
A Guide to Lean Six Sigma Management Skills CRC Press 2009 (Howard Gitlow)
Authored by Dr, Howard Gitlow, one of the most respected Six Sigma Master Black Belts, this well-organized volume demonstrates the implementation of quality improvements into the all areas of the workplace from the shop floor through a company’s executive offices. Illustrating his points with a number of case studies, the book provides a compelling argument as to why Six Sigma should be the preferred approach. It also explains how to build an organization that both encourages and values the input of quality teams, and details the steps they must take to implement and maintain lean initiatives.
Six Sigma for Green Belts and Champions Pearson 2005 (Howard Gitlow)
Most Six Sigma books are targeted at manufacturers, and don’t reflect the unique implementation challenges service companies face. This book fills the gap. Using its practical, start-to-finish guidance, service company teams can utilize Six Sigma to drive powerful bottom-line benefits. The authors systematically introduce the management foundation required to implement Six Sigma successfully. Readers will discover how to lead teams to achieve results in shorter time frames, and present projects to executives concisely and effectively. This book thoroughly covers every stage of the DMADV Design for Six Sigma® Management improvement model: Define, Measure, Analyze, Design, and Verify/Validate. Outputs from Minitab, JMP, and SigmaFlow are illustrated and provided on CD-ROM and through downloadable date sets and templates.
Lean Sigma Prentice Hall 2007 (Ian Wedgewood)
Lean Sigma delivers results—if you use the right tools and techniques. In this thoroughly updated edition, Ian Wedgwood details his proven best-practices from more than sixty successful Six Sigma and Lean deployments in multiple industries, helping you identify and apply the solutions that will work best in your projects. This expanded edition of Lean Sigma: A Practitioner’s Guide offers detailed guidance on process improvement, standardization, accelerated improvement, and more. Wedgwood helps you identify potential Lean Sigma projects, even in processes without obvious targets. He illuminates fast, effective routes to solving specific business problems, and explains why these solutions work.
Design for Six Sigma for Service McGraw Hill 2005 (Kai Yang)
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
The Six Sigma Way McGraw Hill 2000 (Peter Pande)
Upon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma’s improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance improvement.
The Six Sigma Handbook McGraw Hill 2003 (Thomas Pyzdek)
“Best practices in Six Sigma are continuously evolving, just as Six Sigma itself evolved from earlier best practices in quality improvement. …This fourth edition…(features) expanded materials on innovation, strategic development, Lean, and constraint management. …You’ll notice many references to free online materials within the text, such as Excel file templates that can be used for analyzing projects, or videos that provide an in-depth narrative on specific topics. Additional links will be added over time to further extend the learning potential offered by the text, so be sure to regularly check back into the online site at www.mhprofessional.com/SSH4.” ―From the Preface by Paul Keller. The Six Sigma approach is being used to vastly improve processes, profitability, sustainability, and long-term growth at global organizations of all sizes. Fully revised for the latest developments in the field, The Six Sigma Handbook, Fourth Edition, reveals how to successfully implement this improvement strategy in your company.
The book explains how to define and deploy Six Sigma projects focused on key stakeholder requirements and carry out data-driven management. This comprehensive resource walks you through the phases of DMAIC and DMADV and demonstrates how to use the statistical tools and problem-solving techniques of Six Sigma with screenshots of Minitab and Excel applications.
Six Sigma DeMystified McGraw Hill 2005 (Paul Keller)
Six Sigma is among the most effective process methods used today–and it’s also among the most baffling topics to those new to the subject. The good news is Six Sigma DeMystified, second edition, explains it all in a language you’ll understand. This easy-to-understand reference teaches the methods of Six Sigma, explains their applications, and tests expertise–without confusing statistics and formulas. In no time, you’ll develop the skills you need to solve problems, anticipate customer needs, and meet the demands of the most challenging markets. Filled with practical hands-on advice and essential organizational tips, Six Sigma DeMystified provides a complete blueprint for developing strategies, plotting growth, and performing at peak efficiency for maximum profits.
Kaizen and Kaizen Event Implementation Prentice Hall 2009 (Chris Ortiz)
Today manufacturers need kaizen’s continuous productivity improvement and waste reduction techniques more than ever. Kaizen and Kaizen Event Implementation provides specific, detailed solutions that have proven successful in real manufacturing environments.Ortiz, author of the best-selling Lessons from a Lean Consultant, covers every element of a successful kaizen program and offers techniques for implementing several key kaizen events. Drawing on his unsurpassed, in-the-trenches experience, he shares powerful insights into changing cultures, gaining management buy-in, training, reporting, follow-up, and much more. Whether you’re a plant manager, director, engineer, or quality specialist, this book will help you make kaizen work.
Treasure Chest of Six Sigma Growth Methods Prentice Hall 2008(Lynne Hambleton)
This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools—ranging from rigorous statistical and quantitative tools, to “softer” techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge. Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, “out-of-the-box” examples.
The Six Sigma Black Belt Handbook McGraw Hill 2005 (Tom McCarty)
The Six Sigma Operational Methods Series goes beyond simply explaining Six Sigma basics to interested managers–these are hard-core working tools of statistical methods, quantitative and intense, aimed at mathematically sophisticated Six Sigma practitioners unwilling to settle for anything less than peak performance in manufacturing and services. Written by four instructors from the world-renowned Motorola University, this handbook provides the tools Six Sigma Black Belts and Master Black Belts need to deal with the most intractable business problems. The authors show how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service with corporate vision, mission, and key strategies.
The Six Sigma Way Team Fieldbook McGraw Hill 2002 (Peter Pande)
This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma―measuring performance, improving quality and saving millions in the process. The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma “Black Belts” and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level―just 3.4 defects per million; and much more
Lean Six Sigma Statistics McGraw Hill 2006 (Alastair Muir)
The marriage between Lean Manufacturing and Six Sigma has proven to be a powerful tool for cutting waste and improving the organization’s operations. This third book in the Six Sigma Operations series picks up where other books on the subject leave off by providing the six sigma practioners with a statistical guide for solving problems they may encounter in implementing and managing a Lean Six Sigma programs. The book draws it examples from all sectors of business ranging from financial to manufacturing providing the reader with a wealth of case studies and as numerous worked out equations which are designed to facilitate the full potential of any Lean Six Sigma project
The GE Workout McGraw Hill 2002 (Dave Ulrich)
Famous “Work-Out” change-management tool explained by the people who helped develop it. GE’s legendary Work-Out program played a key role in the company’s phenomenal success over the past decade and has been implemented in many other organizations. Now three executives and consultants who developed the original Work-Out approach at GE- often working directly with CEO Jack Welch discuss the inner workings of Work-Out and their experiences at successfully implementing the program at GE. Filled with effective assessment and decision making tools, The GE Work-Out provides concrete and realistic guidance for anyone who wants to implement Work-Out and break down bureaucracy and hierarchy within an organization
Voice of the Customer: Capture and Analysis McGraw Hill 2008 (Kai Yang)
Discover All the Advantages of Using Design for Six Sigma to Develop and Build Customer Value-Based Products Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions. Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings.
Lean Six Sigma McGraw Hill 2002 (Michael George)
Explains how to impact a company’s performance by combining the strength of Lean Production and Six Sigma. This book shows how Lean and Six Sigma methods complement each other. It outlines a program for combining the synergies of these initiatives to provide the organization with greater speed, less process variation, and more bottom-line impact
Lean Six Sigma Pocket Toolbox McGraw Hill 2005 (Michael George)
The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a “family” is best for different purposes. Packed with detailed examples and step-by-step instructions, it’s the ideal handy reference guide to help Green and Black Belts make the transition from the classroom to the field.
- Features brief summaries and examples of the 70 most important tools in Lean Six Sigma, such as “Pull,” “Heijunka,” and “Control Charts”
- Groups tools by purpose and usage
- Offers a quick, easy reference on using the DMAIC improvement cycle
- Provides comprehensive coverage in a compact, portable format
Six Sigma: The Breakthrough Management Strategy Currency Press 2005 (Mikel Harry)
The extraordinary breakthrough management program–heralded by GE, Motorola, and AlliedSignal–that is sweeping corporate America with its unprecedented ability to achieve superior financial results.
Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works. What is Six Sigma? It is first and foremost a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does, from filling out purchase orders to manufacturing airplane engines. While traditional quality programs have focused on detecting and correcting defects, Six Sigma encompasses something broader: It provides specific methods to re-create the process itself so that defects are never produced in the first place. Most companies operate at a three- to four-sigma level, where the cost of defects is roughly 20 to 30 percent of revenues. By approaching Six Sigma–fewer than one defect per 3.4 million opportunities–the cost of quality drops to less than 1 percent of sales. This is because the highest quality also results in the lowest costs. When GE reduced its costs from 20 percent to less than 10 percent, it saved a billion dollars in just two years–money that goes directly to the bottom line. This is the reason Wall Street and corporations as diverse as Sony, Ford, Nokia, Texas Instruments, Canon, Hitachi, Lockheed Martin, American Express, Toshiba, DuPont, and Polaroid have embarked on corporate-wide Six Sigma programs.
Six Sigma should be of paramount importance to every forward-thinking executive and manager determined to make their company world-class in their industry.
Leading Beyond Tradition 3 Star Publishing 2005 (William Cooper)
Imagine a world class police department, one that is substantially more efficient and effective in achieving its mission. Imagine significantly reducing crime, reducing calls for service, and laser focusing personnel and resources on true policing. This book offers a brilliant convergence of the highly successful Six Sigma and CompStat business principles with a far more effective application of community policing. The book makes a compelling case for an holistic management approach to move law enforcement into a new era of proactive policing. Its innovative model is a win-win for the police agencies and the citizens; it is a very positive read for change towards a better quality of life. This book is not just for law enforcement executives. It is for community leaders, elected officials, business leaders, and the public. It is a must read
DeMystifying Six Sigma AMACOM Publishing 2003 (Alan Larson)
“Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture. Author Alan Larson, a Motorola veteran, has created a simple and practical Continuous Improvement model, and offers a strategy for managing the change to Six Sigma-driven operations and philosophy. Larson’s approach is based on the seven key elements of Six Sigma: * Focus on customer satisfaction * Use of data and systems * Setting improvement goals * Team approach * Employee involvement * Defining roles * Personal growth Field-proven in organizations of all types, Larson’s methodology can help any company make quality a real and viable strategic objective.”
Lean Six Sigma for Service McGraw Hill 2003 (Michael George)
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean–today’s major quality improvement initiatives–explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:
- Reduce service costs by 30 to 60 percent
- Improve service delivery time by 50 percent
- Expand capacity by 20 percent without adding staff
Employee Handbook for Organizational Change Pritchett LLP 2008 (Price Pritchett)
The Employee Handbook for Organizational Change is a handbook created to teach employees the differences between myth and reality during times of rapid change. It provides practical tips to help employees take personal control, face problems with a constructive attitude, and find the positive opportunities which exist in this unstable environment. The handbook delivers guidance on surviving in the age of instability, clearing up the myths and presenting the realities of what is likely to be going on behind the scenes, overcoming resistance to change, and becoming a change agent.
Business as Unusual Pritchett LLP 1994 (Price Pritchett)
The Handbook for Managing and Supervising Organizational Change Restructuring, Re-engineering, Acquiring, Merging, Belt-tightening and downsizing. Transforming the culture of the organization. Managing change has become a basic skill you need in today’s world. This is your personal handbook to boost productivity, pump up morale, reduce job stress, and build momentum in your part of the organization.
Control Your Destiny or Someone Else Will Harper Collins 2005 (Noel Tichy)
Acknowledged as the outstanding business leader of the late twentieth century, Jack Welch made General Electric one of the world’s most competitive companies. This dynamic CEO defined the standard for organizational change, creating more than $400 billion in shareholder value by transforming a bureaucratic behemoth into a nimble, scrappy winner in the global marketplace. Here, Tichy and Sherman extract the enduring leadership lessons from the revolution Welch wrought at GE. Of these, the most essential is the limitless power of learning. Leadership has its mysteries, but it is a skill that anyone can acquire and enhance. Above all, great leaders select great people and lure them into an endless process of learning and adaptation.