TLS Continuum

The Roadmap to Continuous Process Improvement

TLS Continuum:

The Roadmap to Continuous Process Improvement

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Change Maestro’s Daily Tip

Daniel T. Bloom
Empowerment= Engagement x Teams x Process Ownership
Continuous Process Improvement = Management Style x Empowerment x Teams
Are you a dictator or a coach? Understand your new role in the organization?
Are you doing things because that is the way you have always done it?
Are you the critical HR leader in your organization, if not why not?
Are you asking every day How does this {process, procedure, action, initiative, project, policy} help the organization achieve its business objective?
Are your customer’s part of your improvement process? if not why not?
Attached to choices are consequences, choose wisely
Why bake only a third of the pie? Use every tool at your disposal, not just one
Anonymous
75 percent of all process improvement efforts fail because of the lack of true management support
75 percent of all process improvement efforts fail because of the lack of employee engagement 
75 percent of all process improvement efforts fail because of the fear of the unknown 
75 percent of all process improvement efforts fail because the indicated solutions are not the way we do things in the organization
75 percent of all process improvement efforts fail because not everyone is on board with the new normal 
75 percent of all process improvement efforts fail because of the lack of cross-functional teams
Are you a dictator or a coach? Understand your new role in the organization?
Are you a dictator or a coach? Understand your new role in the organization 
Are you doing things because that is the way you have always done it?
Are you the critical HR leader in your organization, if not why not?
Are you asking every day How does this {process, procedure, action, initiative, project, policy} help the organization achieve its business objective?
Are your customer’s part of your improvement process? if not why not?
Attached to choices are consequences, choose wisely
Thompson’s Law- Anything that can go wrong already has, you just don’t know it
Learn to change your organization by presuming that you can 
Change management without culture change is not change management
Continual process improvement creates a new normal for the organization
Critical to project success is the removal of the fear of trying
Discourage turf wars in your organization. The organization loses. The human Capital assets loose. The customers loose.
Do you feel the problem facing your organization?
Behavior is the mirror that shows our image
You have to have the courage to do what you think is right
Proverbs
Blessed are those who find wisdom, those who gain understanding
If you don’t have time to do it right you must have time to do it over.”
Dr, Mikel Harry
Do you feel the problem facing your organization?
Don’t be a problem solver, become a solution seeker
If we don’t question we won’t search
We don’t know until we search
We can’t act on what we don’t know
Steve Jobs
For successful improvement efforts encourage the existence and operation of cross-functional teams
 “If you define the problem correctly, you almost have the solution.
Richard Feynman
I cannot define the real problem, therefore I suspect no real problem, but I am not sure there’s no real problem
Hold on to instruction, do not let it go, guard it well because it is your life
Russ Moen
Human Capital assets are non-owned lease corporate assets, treat them based on importance to your organization
Tachii Ohno
The past is the past and what is important is the current condition and what we will do next to go beyond where we are today.
Progress cannot be generated when we are satisfied with existing situations.
All we are doing is looking at the timeline from the moment a customer gives us an order to the point we collect the cash. And we are reducing that timeline in the value stream by removing non value-added wastes.”
Having no problems is the biggest problem of all
Something is wrong if workers do not look around each day, find things that are tedious or boring, and then rewrite the procedures. Even last month’s manual should be out of date
No goal, regardless of how small can be achieved without adequate training
Phillip Crosby
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
“Being convinced one knows the whole story is the surest way to fail.”
Joe Vitale
If you expect miracles in your life, then release any attachment to the outcome
A goal should scare you a little, and excite you a lot.
Winston Churchill
To improve is to change; to be perfect is to change often
Kiichiro Toyoda
the ideal conditions for making things are created when machines, facilities, and people work together to add value without generating any waste
Albert Einstein
“If you can’t explain something simply, you don’t understand it well enough.”
If I had one hour to save the world, I would spend fifty-five minutes defining the problem and only five minutes finding the solution
Helmut Schmidt
“The biggest room in the world is the room for improvement.”
Tomas Bata
“Don’t say it can not be done, rather say, you don’t know how to do it yet.” 
H. James Harrington
“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.
Antoine de Saint Exupery
Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.
Edward Hodnett
If you don’t ask the right questions, you don’t get the right answers. A question asked the right way often point to its own answer. Asking questions is the ABC of diagnosis.
Vince Lombardi
Perfection is not attainable. But if we chase perfection, we can catch excellence. 
Benjamin Franklin
“Without continual growth and progress, such words as improvement, achievement, and success have no meaning
Henry Ford
Most people spend more time and energy going around problems than in trying to solve them.”
“If you always do what you’ve always done, you’ll always get what you’ve always got.”
“Coming together is a beginning, staying together is progress, and working together is success.
“Worry is the most wasteful thing in the world.”
Sakichi Toyoda
“Before you say you can’t do something…TRY IT.”
Michael Porter
The thing is, continuity of strategic direction and continuous improvement in how you do things are absolutely consistent with each other. In fact, they're mutually reinforcing.
Shigeo Shingo
A relentless barrage of “why’s” is the best way to prepare your mind to pierce the clouded veil of thinking caused by the status quo.  Use it often.”
“The most dangerous kind of waste is the waste we do not recognize.”
W. Edwards Deming
“If you do not know how to ask the right question, you discover nothing.”
It is not enough to do your best; you must know what to do, and then do your best
The emphasis should be on why we do a job
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make
“quality control departments have taken the job of quality away from the people that can contribute most to quality—management, supervisors, managers of purchasing, and production workers.”
“Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, and of machine-time, all of which raise the manufacturer’s cost and price that the purchaser must pay. The consumer is not always willing to subsidize this waste. The inevitable result is loss of market. Loss of market begets unemployment.”
“quality control departments have taken the job of quality away from the people that can contribute most to quality—management, supervisors, managers of purchasing, and production workers.”
“Without data, you're just another person with an opinion.”
“In God we trust; all others bring data.”
Whenever there is fear, you will get wrong figures.
a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral towards continuous improvment. This is what Kaizen means.
"If you can't describe what you are doing as a process, you don't know what you're doing."
“Manage the cause, not the result.”
Clarence W. Barron
“Everything can be improved.
Peter Drucker
What get measured, gets managed.”
Silos are the bane of your existence
Tom Peters
“Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures
Masaaki Ima
“The message of the Kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the company.”
Marvin Bower
“I believe that leaders and leadership teams working together in a proper design will run the business more effectively than by hierarchical, command-and-control managing. But I can’t prove that. And there are no models.”
Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
A.P.J. Abdul Kalam
Excellence is a continuous process and not an accident
Bob Chapman
“Management is about telling people what to do, and leadership is about allowing people to do what they’re capable of doing.
Everyone wants to contribute. Trust them. Leaders are everywhere. Find them. Some people are on a mission. Celebrate them. Others wish things were different. Listen to them. Everybody matters. Show them.
Thomas Alva Edison
“I have not failed, I’ve just found 10,000 ways that won’t work
“Waste is worse than loss. The time is coming when every person who lays claim to ability will keep the question of waste before him constantly. The scope of thrift is limitless.”
Vincent Van Gough
“Great things are done by a series of small things brought together.
Wayne Dyer
Change the way you look at things and the things you look at change. 
Michael Manley
All too often the expectations of the organizations are that our employees are pushed or channeled into a rut
Any realistic vision of change must be based on the empowerment of people
Deepak Chopka
Every time you are tempted to react in the same old way, ask if you want to be a prisoner of the past or a pioneer of the future
Sally Hogshead
Clients don’t hire you because you are balanced. They hire you because you are extraordinary in some way.
Andy Stanley
Leader’s who don’t listen will eventually be surrounded by people who have nothing to say
Yoko Ono
When I dream alone it is a dream, but when we dream together it is the beginning of reality 
Bill Gray
The world is a better place because of those who refuse to believe they cannot fly
Johann Wolfgang von Goethe
Knowing is not enough, we must apply. Willing is not enough we must do
Jmmy Chin
 Focus on the process and not to be attached to preconceived ideas of what I thought the outcome should be
Marcus Buckingham
When you feel as though you can't do something, the simple antidote is action: Begin doing it. Start the process, even if it's just a simple step, and don't stop at the beginning
Church Marquis
Yesterday is the past, tomorrow is a mystery and today is the present
 Get off the Bench.
Behavior is the mirror in which we show our image.
Do what you can today; you might not be here tomorrow
Don’t be too open minded, your brain might fall out
 It is choice not chance that defines our destiny
The ability to lie is a liability
To face the future, forgive mistakes of the past
Nothing can be legally correct if is morally wrong
Attached to choices are consequences, choose wisely
If our prayers are empty words, so is g-d’s response
Rudeness is a weak mans imitation of strength
We don’t get rewarded for things we intended to do
Honesty in Little Things is not a little thing
John Lewis
Take a long, hard look down the road you will have to travel once you have made a commitment to work for change.
You are a light. You are the light. Never let anyone — any person or any force — dampen, dim or diminish your light
When you see something that is not right, not fair, not just, you have to speak up. You have to say something; you have to do something.
If not us, then who? If not now, then when?
You must be prepared if you believe in something. If you believe in something, you have to go for it.
Shirley McClaine
We are not victims of the world we see; we are victims of the way we see the world
Samuel Becket
Try Again. Fail Again. Fail Better
Henry Winkler
How you view the world is how you walk through the world
No one way to get  what you want, 
They do not hire yo to fill time and space, they hire you to fill your imagination
Don’t look for the big, quick improvement. Seek the small improvement one day at a time. That’s the only way it happens – and when it happens, it lasts.
Mark Twain
What gets us into trouble is not what we don't know. It's what we know for sure that just isn't so
Continuous improvement is better than delayed perfection
John Wooden
Don’t look for the big, quick improvement. Seek the small improvement one day at a time. That’s the only way it happens – and when it happens, it lasts.
Martin Luther King Jr.
If you can’t fly then run, if you can’t run, then walk, if you can’t walk then crawl. But whatever you do, you have to keep moving forward.
If we look at organizational problems with bias glasses on, it smells like a rose but is not a rose
David Steinberg
“ Innovation does not have to be about creating the light bulb or the telegraph. Innovation can be very important small changes to something that is already working. That is the stuff that is overlooked and it can take things to the next level.”
Jack Welsh
Innovation & process improvement are very much compatible. Think small steps, not large steps
It is not about reducing headcount, it is about reducing waste 
Ed Catmull
If the organization sees that quality is 2nd-class item to the management, it will become a 2nd-class item to the employees too.
George Bernard Shaw
Mistakes aren’t a necessary evil. They aren’t evil at all. They are the inevitable consequence of doing something new
Tony Alessandra
My momma done told me to keep trying. You need to also keep trying if at first you don’t succeed.
H.L. Mencken
The more complex the problem, the simpler the solution must be, or it will not work
Amy Klobuchar
If you see obstacles as obstacles you won’t get through them, if you see them as a path forward that is your path.
Danny Meyer
“Our most innovative thinking often stems from questioning the underlying rules we’d always assumed to be absolute.”
Dave Epstein
We learn who we are in practice not in theory
Brian Tracy
Practice the philosophy of continuous improvement. Get a little bit better every single day
 Masaaki Imai
The message of the Kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the company
It is impossible to improve any process until it is standardized. If the process is shifting from here to there, then any improvement will just be one more variation that is occasionally used and mostly ignored. One must standardize, and thus stabilize the process, before continuous improvement can be made.
Kimberle Crenshaw (Columbia Law School)
If you can't see it and name a problem, you Can't solve it
Albert Hirschman
Facing a problem, you can choose to exit, exercise voice or depend on organizational loyalty
Chip and Dan Heath
 Big problems are most often solved by a sequence of small solutions, sometimes over weeks, sometimes over decades
Mahtma Ghandi
Behavior is the mirror that shows our image
Joseph Juran
“All improvement happens project by project and in no other way.
“Without a standard there is no logical basis for making a decision or taking action.”
“Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.”
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.
Quality planning consists of developing the products and processes required to meet customer's needs
For many phenomena, 80% of consequences stem from 20% of the causes.
Sakichi Toyoda
Before you say you can't do something …try it
When a problem occurs, ask "why" five times to try to find the source of the problem.
"It is in Toyota's DNA that mistakes made once will not be repeated." Is it in yours?
There will always be a next crisis, we just don't know what it will be
Karou Ishikawa
In management, the first concern of the company is the happiness of people who are connected with it. If the people do not feel happy and cannot be made happy, that company does not deserve to exist.
As much as 95% of quality related problems in the factory can be solved with seven fundamental quantitative tools




























 





















































































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