Daniel T. Bloom Empowerment= Engagement x Teams x Process Ownership Continuous Process Improvement = Management Style x Empowerment x Teams Are you a dictator or a coach? Understand your new role in the organization? Are you doing things because that is the way you have always done it? Are you the critical HR leader in your organization, if not why not? Are you asking every day How does this {process, procedure, action, initiative, project, policy} help the organization achieve its business objective? Are your customer’s part of your improvement process? if not why not? Attached to choices are consequences, choose wisely Why bake only a third of the pie? Use every tool at your disposal, not just one Anonymous 75 percent of all process improvement efforts fail because of the lack of true management support 75 percent of all process improvement efforts fail because of the lack of employee engagement 75 percent of all process improvement efforts fail because of the fear of the unknown 75 percent of all process improvement efforts fail because the indicated solutions are not the way we do things in the organization 75 percent of all process improvement efforts fail because not everyone is on board with the new normal 75 percent of all process improvement efforts fail because of the lack of cross-functional teams Are you a dictator or a coach? Understand your new role in the organization? Are you a dictator or a coach? Understand your new role in the organization Are you doing things because that is the way you have always done it? Are you the critical HR leader in your organization, if not why not? Are you asking every day How does this {process, procedure, action, initiative, project, policy} help the organization achieve its business objective? Are your customer’s part of your improvement process? if not why not? Attached to choices are consequences, choose wisely Thompson’s Law- Anything that can go wrong already has, you just don’t know it Learn to change your organization by presuming that you can Change management without culture change is not change management Continual process improvement creates a new normal for the organization Critical to project success is the removal of the fear of trying Discourage turf wars in your organization. The organization loses. The human Capital assets loose. The customers loose. Do you feel the problem facing your organization? Behavior is the mirror that shows our image You have to have the courage to do what you think is right Proverbs Blessed are those who find wisdom, those who gain understanding If you don’t have time to do it right you must have time to do it over.” Dr, Mikel Harry Do you feel the problem facing your organization? Don’t be a problem solver, become a solution seeker If we don’t question we won’t search We don’t know until we search We can’t act on what we don’t know Steve Jobs For successful improvement efforts encourage the existence and operation of cross-functional teams “If you define the problem correctly, you almost have the solution. Richard Feynman I cannot define the real problem, therefore I suspect no real problem, but I am not sure there’s no real problem Hold on to instruction, do not let it go, guard it well because it is your life Russ Moen Human Capital assets are non-owned lease corporate assets, treat them based on importance to your organization Tachii Ohno The past is the past and what is important is the current condition and what we will do next to go beyond where we are today. Progress cannot be generated when we are satisfied with existing situations. All we are doing is looking at the timeline from the moment a customer gives us an order to the point we collect the cash. And we are reducing that timeline in the value stream by removing non value-added wastes.” Having no problems is the biggest problem of all Something is wrong if workers do not look around each day, find things that are tedious or boring, and then rewrite the procedures. Even last month’s manual should be out of date No goal, regardless of how small can be achieved without adequate training Phillip Crosby Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. “Being convinced one knows the whole story is the surest way to fail.” Joe Vitale If you expect miracles in your life, then release any attachment to the outcome A goal should scare you a little, and excite you a lot. Winston Churchill To improve is to change; to be perfect is to change often Kiichiro Toyoda the ideal conditions for making things are created when machines, facilities, and people work together to add value without generating any waste Albert Einstein “If you can’t explain something simply, you don’t understand it well enough.” If I had one hour to save the world, I would spend fifty-five minutes defining the problem and only five minutes finding the solution Helmut Schmidt “The biggest room in the world is the room for improvement.” Tomas Bata “Don’t say it can not be done, rather say, you don’t know how to do it yet.” H. James Harrington “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it. Antoine de Saint Exupery Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away. Edward Hodnett If you don’t ask the right questions, you don’t get the right answers. A question asked the right way often point to its own answer. Asking questions is the ABC of diagnosis. Vince Lombardi Perfection is not attainable. But if we chase perfection, we can catch excellence. Benjamin Franklin “Without continual growth and progress, such words as improvement, achievement, and success have no meaning Henry Ford Most people spend more time and energy going around problems than in trying to solve them.” “If you always do what you’ve always done, you’ll always get what you’ve always got.” “Coming together is a beginning, staying together is progress, and working together is success. “Worry is the most wasteful thing in the world.” Sakichi Toyoda “Before you say you can’t do something…TRY IT.” Michael Porter The thing is, continuity of strategic direction and continuous improvement in how you do things are absolutely consistent with each other. In fact, they're mutually reinforcing. Shigeo Shingo A relentless barrage of “why’s” is the best way to prepare your mind to pierce the clouded veil of thinking caused by the status quo. Use it often.” “The most dangerous kind of waste is the waste we do not recognize.” W. Edwards Deming “If you do not know how to ask the right question, you discover nothing.” It is not enough to do your best; you must know what to do, and then do your best The emphasis should be on why we do a job The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make “quality control departments have taken the job of quality away from the people that can contribute most to quality—management, supervisors, managers of purchasing, and production workers.” “Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, and of machine-time, all of which raise the manufacturer’s cost and price that the purchaser must pay. The consumer is not always willing to subsidize this waste. The inevitable result is loss of market. Loss of market begets unemployment.” “quality control departments have taken the job of quality away from the people that can contribute most to quality—management, supervisors, managers of purchasing, and production workers.” “Without data, you're just another person with an opinion.” “In God we trust; all others bring data.” Whenever there is fear, you will get wrong figures. a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral towards continuous improvment. This is what Kaizen means. "If you can't describe what you are doing as a process, you don't know what you're doing." “Manage the cause, not the result.” Clarence W. Barron “Everything can be improved. Peter Drucker What get measured, gets managed.” Silos are the bane of your existence Tom Peters “Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures Masaaki Ima “The message of the Kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the company.” Marvin Bower “I believe that leaders and leadership teams working together in a proper design will run the business more effectively than by hierarchical, command-and-control managing. But I can’t prove that. And there are no models.” Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures. A.P.J. Abdul Kalam Excellence is a continuous process and not an accident Bob Chapman “Management is about telling people what to do, and leadership is about allowing people to do what they’re capable of doing. Everyone wants to contribute. Trust them. Leaders are everywhere. Find them. Some people are on a mission. Celebrate them. Others wish things were different. Listen to them. Everybody matters. Show them. Thomas Alva Edison “I have not failed, I’ve just found 10,000 ways that won’t work “Waste is worse than loss. The time is coming when every person who lays claim to ability will keep the question of waste before him constantly. The scope of thrift is limitless.” Vincent Van Gough “Great things are done by a series of small things brought together. Wayne Dyer Change the way you look at things and the things you look at change. Michael Manley All too often the expectations of the organizations are that our employees are pushed or channeled into a rut Any realistic vision of change must be based on the empowerment of people Deepak Chopka Every time you are tempted to react in the same old way, ask if you want to be a prisoner of the past or a pioneer of the future Sally Hogshead Clients don’t hire you because you are balanced. They hire you because you are extraordinary in some way. Andy Stanley Leader’s who don’t listen will eventually be surrounded by people who have nothing to say Yoko Ono When I dream alone it is a dream, but when we dream together it is the beginning of reality Bill Gray The world is a better place because of those who refuse to believe they cannot fly Johann Wolfgang von Goethe Knowing is not enough, we must apply. Willing is not enough we must do Jmmy Chin Focus on the process and not to be attached to preconceived ideas of what I thought the outcome should be Marcus Buckingham When you feel as though you can't do something, the simple antidote is action: Begin doing it. Start the process, even if it's just a simple step, and don't stop at the beginning Church Marquis Yesterday is the past, tomorrow is a mystery and today is the present Get off the Bench. Behavior is the mirror in which we show our image. Do what you can today; you might not be here tomorrow Don’t be too open minded, your brain might fall out It is choice not chance that defines our destiny The ability to lie is a liability To face the future, forgive mistakes of the past Nothing can be legally correct if is morally wrong Attached to choices are consequences, choose wisely If our prayers are empty words, so is g-d’s response Rudeness is a weak mans imitation of strength We don’t get rewarded for things we intended to do Honesty in Little Things is not a little thing John Lewis Take a long, hard look down the road you will have to travel once you have made a commitment to work for change. You are a light. You are the light. Never let anyone — any person or any force — dampen, dim or diminish your light When you see something that is not right, not fair, not just, you have to speak up. You have to say something; you have to do something. If not us, then who? If not now, then when? You must be prepared if you believe in something. If you believe in something, you have to go for it. Shirley McClaine We are not victims of the world we see; we are victims of the way we see the world Samuel Becket Try Again. Fail Again. Fail Better Henry Winkler How you view the world is how you walk through the world No one way to get what you want, They do not hire yo to fill time and space, they hire you to fill your imagination Don’t look for the big, quick improvement. Seek the small improvement one day at a time. That’s the only way it happens – and when it happens, it lasts. Mark Twain What gets us into trouble is not what we don't know. It's what we know for sure that just isn't so Continuous improvement is better than delayed perfection John Wooden Don’t look for the big, quick improvement. Seek the small improvement one day at a time. That’s the only way it happens – and when it happens, it lasts. Martin Luther King Jr. If you can’t fly then run, if you can’t run, then walk, if you can’t walk then crawl. But whatever you do, you have to keep moving forward. If we look at organizational problems with bias glasses on, it smells like a rose but is not a rose David Steinberg “ Innovation does not have to be about creating the light bulb or the telegraph. Innovation can be very important small changes to something that is already working. That is the stuff that is overlooked and it can take things to the next level.” Jack Welsh Innovation & process improvement are very much compatible. Think small steps, not large steps It is not about reducing headcount, it is about reducing waste Ed Catmull If the organization sees that quality is 2nd-class item to the management, it will become a 2nd-class item to the employees too. George Bernard Shaw Mistakes aren’t a necessary evil. They aren’t evil at all. They are the inevitable consequence of doing something new Tony Alessandra My momma done told me to keep trying. You need to also keep trying if at first you don’t succeed. H.L. Mencken The more complex the problem, the simpler the solution must be, or it will not work Amy Klobuchar If you see obstacles as obstacles you won’t get through them, if you see them as a path forward that is your path. Danny Meyer “Our most innovative thinking often stems from questioning the underlying rules we’d always assumed to be absolute.” Dave Epstein We learn who we are in practice not in theory Brian Tracy Practice the philosophy of continuous improvement. Get a little bit better every single day Masaaki Imai The message of the Kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the company It is impossible to improve any process until it is standardized. If the process is shifting from here to there, then any improvement will just be one more variation that is occasionally used and mostly ignored. One must standardize, and thus stabilize the process, before continuous improvement can be made. Kimberle Crenshaw (Columbia Law School) If you can't see it and name a problem, you Can't solve it Albert Hirschman Facing a problem, you can choose to exit, exercise voice or depend on organizational loyalty Chip and Dan Heath Big problems are most often solved by a sequence of small solutions, sometimes over weeks, sometimes over decades Mahtma Ghandi Behavior is the mirror that shows our image Joseph Juran “All improvement happens project by project and in no other way. “Without a standard there is no logical basis for making a decision or taking action.” “Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.” It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. Quality planning consists of developing the products and processes required to meet customer's needs For many phenomena, 80% of consequences stem from 20% of the causes. Sakichi Toyoda Before you say you can't do something …try it When a problem occurs, ask "why" five times to try to find the source of the problem. "It is in Toyota's DNA that mistakes made once will not be repeated." Is it in yours? There will always be a next crisis, we just don't know what it will be Karou Ishikawa In management, the first concern of the company is the happiness of people who are connected with it. If the people do not feel happy and cannot be made happy, that company does not deserve to exist. As much as 95% of quality related problems in the factory can be solved with seven fundamental quantitative tools
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