Week #1: When considering the root causes always begin with the macro view of the organization, then narrow it down to the three or four most critical issues #TLS Continuum Tip of the Week
Week #2: Heard at a local SHRM chapter meeting – Question everything, ask the 5 Whys to see the real reason why things are not working
Week #3: While you may have many problems with processes start with customer unmet needs first
Week #4: When benchmarking a solution, don’t just benchmark the world, benchmark yourself – Toyota Kata
Week #5: You can’t expect to solve organizational problems when you believe it is not your job to do so
Week #6: If you have established a standard of work for a given HR process and you vary from that standard of work you have created waste.
Week #7: The HR space as well as any service area can complete process improvement without heavy math or statistics. Identify and utilize a software program that will do the analysis for you.
Week #8: The DMAIC process is a scientific system for resolving problems so do not pre-judge the solutions to the problems. Scientific method requires experimentation not pre-ordained solutions.
Week # 9: Look at the present and then consider the future, never mind about the past, it is gone and there is nothing you can do about that.
Week #10: In completing a value stream map don’t leave any stones uncovered. Include every task associated with the process step.
Week #11: Let your eyes look straight ahead; fix your gaze directly before you.
Week #12: Accept failure as it is the key to success. No shows you what doesn’t work
Week #13: Solutions must be evidence-based, so confirm your usage of the right metrics for the problem
Week #14: There is no clear path to continuous process improvement, expect hiccups along the way
Week #15: Want success at process improvement – do so bottom up and top down
Week #16: Improvement based in complacency is false improvement
Week #17: Metrics for the sake of metrics can harm your business. Use the right metric for the right reason.
Week #18: If you want to show the benefits of continuous process improvement, begin with one success and use it show the organization the benefit of the change.
Week # 19: Process Improvement equals Collaboration not rule by Bully manager
Week #20: If you hire based on “just like me” you lose the diversity of ideas necessary to improve your organization.
Week#21: Be a mentor to those beneath you, in order to bring the organization up to the quality level you are seeking.
Week # 22: Are your cross-functional teams empowered to change? Empowerment is the key to successful process improvement.
Week # 23: On cross functional teams, authenticity among members is the key to success
Week #24: A team is greater than its parts, It is not dependent on a single part
Week #25: Successful teams require team members to find meaningful experience from the team
Week#26: We do not see things as they are, we see things as we are
Week# 27: When choosing a project to be undertaken, choose those that are leaning toward alignment with the corporate goals and mission.
Week #28: Try a new idea, let your mind expand the possibilities; begin your improvement effort by asking the question What If?
Week #29: In order to bring about true continuous process improvement you need to get out of your comfort zone and look at the real world.
Week #30: When offering solutions to improvement issues, think out of your comfort zone
Week #31: When beginning the process of introducing solutions involve the customer in the discussions.
Week #32: When considering your future state of a process let your mind look at all the possibilities
Week #33: Change your process map to a journey map- start with the client process before yours
Week #34: The path to process improvement is paved in transformation not transaction approaches
Week #35: In order to bring about true continuous process improvement you need to get out of your comfort zone and look at the real world.
Week # 36: When offering solutions to improvement issues, think out of your comfort zone
Week # 37: Innovation requires agility but demands thought
Week #38: Coach to assist a human capital asset to contribute to organization or coach out
Week #39: TLS Continuum and Innovation requires inclusion not exclusion
Week #40: Process improvement is not difficult if you are committed to the change
Week #41: Continuous Process Improvement is not a fast track to the end result, it is a journey that never ends.
Week #42: Major obstacle to process improvement is management buy in and acceptance
Week #43: The TLS Continuum is a problem solving method it is not the solution. The method is applied in same way on every problem.
Week #44: If you can conceive & Believe you can achieve. Don’t enter CPI if you begin from disbelief that you can do it.
Week #45: Human tendency is to look for the quick fix, however how we resolve the issue is more important than the quick fix.
Week #46: Attitude is Everything When Quality Counts
Week #47: Crowds are only wise when the group has access to everyone’s individual information. Think organization for crowds. (Jonah Berger “Invisible Influence)
Week #48: Sometimes the solution to the problem is not the solution, reframing the problem is
Week # 49: When your human capital assets look in a mirror and see nothing, engagement fails
Week #50: In the TLS Continuum Process the solution is not how much money you saved, it is how much money did you make
Week #51: Obstacles are pathways to opportunity, not dead ends
Week #52: Napoleon Hill-First comes thought; then organization of that thought, into ideas and plans; then transformation of those plans into reality
Week #53: If you change the process, the old standard of work becomes obsolete
Week #54: Every day is an opportunity to change your organization. Don’t miss the opportunity.
Week #55: The Greatest ability is Dependability – From a Church Sign
Week #56: Change is the basis for innovation. Change is a waste of time if there is no commitment to change.
Week #57: The bitterness of poor quality remains long after the sweetness of low price is forgotten
Week #58: “When you have two competing theories that make exactly the same predictions, the simpler one is the better – Occam’s Razor
Week #59: a winning company culture only emerges when every employee feels they personally own the culture – NetFlix’s Breed Hastings
Week #60: When beginning a continuous process improvement effort begin with asking what is it you do?